Frequently Asked Questions
Everything you need to know about your Nuage Soft Wear experience.
What makes Nuage Soft Wear different from regular apparel?
Our pieces are crafted using our proprietary Cloud-Knit technology, focusing on ultra-soft fibers that provide a weightless feel while maintaining durability and shape through every wash.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day 'Feel the Comfort' guarantee. If you aren't completely satisfied, you can return or exchange unworn items with original tags attached for a full refund.
How should I care for my Nuage garments?
To preserve the softness of the fabric, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Avoid using fabric softeners as they can diminish the Cloud-Knit texture.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay and Klarna.